General Delivery Information

After receiving cleared payment, all ready-to-ship items are dispatched within two working days (Mon-Fri). Made-to-order items will be dispatched promptly per individual schedule.

UK Delivery

Items are shipped via tracked EvRi. usually takes place within 2-5 working days after dispatch

Special Delivery service available as an upgrade at checkout—delivery by the next working day after dispatch

All items will be packed securely in a hardback envelope to reduce the risk of any damages in transit

International Delivery

Items are shipped via EvRi Tracked International

Delivery to European countries usually takes place within 4-7 days after dispatch

For delivery to all other countries, please allow up to 14 days after dispatch

All items will be packed securely in a rigid poster tube to reduce the risk of any damages in transit

Returns & Refunds

Our number one priority is that you are happy with your purchase and we stand behind our 30 day money-back guarantee

If—for any reason—you are not happy with your order, please kindly contact us at letter@fromherhome.com within 30 days of receiving delivery and we will do everything we can to make things right for you

Please be sure to include your order number in your message, so that we can help you as quickly as possible—this can be found in the confirmation email you received from us after placing your order, or on the packing slip included with your delivery

All items must be returned in their original, saleable condition, packaged securely in a hard back ‘Please do not bend’ envelope. Please note that you (the customer) will be responsible for the cost of return delivery

Damages

If your order arrives to you damaged, please kindly notify us within 48 hours of receiving delivery at letter@fromherhome.com, quoting your order number and providing photographs of the damage

Delayed Deliveries

While we hope that all orders should be delivered within the expected time frame, unfortunately EvRi do occasionally experience delays. We would kindly ask that you allow 7 days from dispatch for standard 1st Class items posted within the UK, before reporting a delayed delivery to us

Incorrect Delivery Address Details

Please note that if you do not receive delivery of your item(s) due to you submitting incorrect delivery address details at the time of ordering, replacement item(s) will only be sent on receipt of a £4.99 re-delivery surcharge, which covers the cost of UK postage & packaging—re-delivery costs will vary for international orders, based upon the delivery location (please contact us for further information).

Contact Us

If you need to get in touch with us, you can find our contact form.